Ensure consistent, on-brand experiences, optimise routing for customise self-service experiences
Skills-based routing
Connect customers with the right telemarketer and resolve customers’ problems the first time.
Telemarketer management
Optimise telemarketer schedules to prevent long hold times for customers.
Easy telemarketer experiences
Increase efficiency and productivity with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
Personalised scripting
Ensure consistent, on-brand experiences with accurate, flexible scripts tailored to every customer.
Real-time insights
Improve sales and service with real-time reports, telemarketer monitoring, and in-depth customer surveys.
Customised CRM campaign
Make the most of every conversation with manual, preview, progressive, and predictive scenarios across your CRM campaigns.
IVR and call queues
Optimise routing for customise self-service experiences with IVR and call queues. Manage brand outlets or overseas offices with unique operational needs on multi-site support capabilities.
Omnichannel routing
Interact with customers on their preferred channels—voice, chat, email, website, or social media in one unified communication solution to create consistent experiences