Contact Center

A central management of all customer interactions across different channels.

Ensure consistent, on-brand experiences, optimise routing for customise self-service experiences

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Skills-based routing

Connect customers with the right telemarketer and resolve customers’ problems the first time.
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Telemarketer management

Optimise telemarketer schedules to prevent long hold times for customers.
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Easy telemarketer experiences

Increase efficiency and productivity with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
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Personalised scripting

Ensure consistent, on-brand experiences with accurate, flexible scripts tailored to every customer.
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Real-time insights

Improve sales and service with real-time reports, telemarketer monitoring, and in-depth customer surveys.
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Customised CRM campaign

Make the most of every conversation with manual, preview, progressive, and predictive scenarios across your CRM campaigns.
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IVR and call queues

Optimise routing for customise self-service experiences with IVR and call queues. Manage brand outlets or overseas offices with unique operational needs on multi-site support capabilities.
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Omnichannel routing

Interact with customers on their preferred channels—voice, chat, email, website, or social media in one unified communication solution to create consistent experiences

Our solutions are catered to a spectrum of business

Make customers feel special every time they connect with your brand. Give employees AI-powered tools to keep them connected. And be ready to pivot continuously to meet ever-changing needs.
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