Deliver consistent, branded service at scalewith intelligent self-service
In today’s fast-moving landscape, customer expectations demand more than just quick replies — they expect seamless, personalized service anytime, anywhere. SCCAi transforms your contact center with the power of cloud AI, delivering real-time support, intelligent routing, and full integration with your cloud IT services stack.
AI-driven automation and unified communications reduce pressure on agents while delivering scalable service excellence across all customer touchpoints.
Personalised Service at Scale
Handle large volumes of inquiries without sacrificing the human touch. AI-powered responses enable efficient and consistent service across all channels.
Customer Service Assistant Tools
Support agents with instant access to knowledge bases, CRM data, and historical queries — all powered by SCCAi’s integrated AI agent toolkit.
Self-Service Efficiency
Enable customers to self-serve in over 50 languages, 24/7. SCCAi reduces wait times and handles common queries through smart response flows.
A modern contact center isn’t just a support hub — it’s a key part of your digital customer experience strategy. With SCCAi and Smart UC Office, your contact center becomes a business growth engine.
Integrate your business communications platform, CRM, and cloud IT services into one intelligent ecosystem that enables upselling, cross-selling, and better service with every interaction.
